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Home Security—Quality Assurance—Customer Ambassador

The Quality Assurance (QA) Coach acts as an ambassador for the Sales agents and is responsible for increased Customer Satisfaction results. The QA Coach will evaluate agent phone calls and provide performance results and encouragement monthly to the agent and agent’s Team Coach & Manager. QA will work closely with each Call Center to improve QA performance across all departments. The QA Coach serves as a positive role model and a champion for helping agents reach their maximum potential. A Coach never serves as the disciplinarian.

DUTIES AND RESPONSIBILITIES:

In our call center environment, you will:

REQUIRED SKILLS AND EXPERIENCE:

EMPLOYEE COMPENSATION AND BENEFITS:

This position is more than a job, it’s the start of a career and an opportunity to work in a fun and exciting environment, make new friends and have a rewarding future!

If you are interested in applying for this position, please email your resume to: HRPR@lifeshield.com

NOTE: This position will be located in our Langhorne, PA office. LifeShield’s Customer Support Center is open seven days a week, from 8am to 9PM. We are currently hiring for all shifts, all days. Qualified candidates will be required to pass a criminal background check and drug screening. Training hours may be different from your scheduled shift.